FREQUENTLY ASKED QUESTIONS

Ingredients

We use all-natural ingredients in our syrups and juices, and we never add preservatives, artificial flavors, or colors to any of our products.

This means we’re not “adding natural flavors” or flavor extracts or oils. We never add water to our citrus juices, so they are 100% pure juice.

As with all natural products, sediment/separation with the juices is normal, and slight color variations should be expected.

All of our products are gluten-free and soy free. Our Honey and Honey Ginger Syrups are our only non-vegan flavors, and our Espresso Syrup is our only product containing caffeine. While we do not use nuts or major allergens as ingredients in our mixers, our facilities may process products containing nuts, so we do not make any statements about allergen-free.

No, Cheeky's syrups are not kosher certified.

shelf-life

Juices have an ambient shelf-life of 18 months from production, and Syrups have a shelf-life of 24 months from production. Product does not "go bad" when it hits the date code on the bottom of the bottle; it is a "recommended use-by" date.

Syrups & juices will last about a month after opening if refrigerated, but we recommend consuming them sooner rather than later for the best flavor and color.

…ALWAYS refrigerate after opening!

There are two numbers on the bottom of the bottle- the production date and the "best by" date. The "best by" is not a hard expiration date, but a recommendation so the product maintains the best flavor/color/experience.

We use a process similar to canning (heating and holding) to ensure shelf stability. 

Bottle Material and Recycling

Our glass bottles are 100% recyclable (code #70 GL). They are also 100% reusable. We use a removable adhesive on all our labels for easy reuse and recycling.

Yes, they are organic starch so they melt in water! they dissolve in water leaving no toxic waste:)

Shipping, Tracking, Damages, Returns

We ship direct to customer in every state in the US. Unless otherwise specified, we ship USPS or UPS Ground 1-5 Day Shipping.

We ship to international wholesale customers through our shop on Faire: https://faire.com/direct/cheekycocktails

We fulfill all orders placed during business hours (9 am to 5 pm EST) the same or the next day! If you require expedited shipping or have a specific question, please call us at 844 622 4335 or send us a note at hello@cheekycocktails.co

Orders placed on a Friday will ship Friday or Monday. All orders placed over the weekend will ship on Monday or Tuesday.

*We are closed Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, and the Fourth of July. Orders placed on any of these days will be fulfilled in the next 1-2 business days.

Once your order has shipped, you'll receive an email direct to your inbox with the tracking number and carrier details.

Additional shipping fees may be charged to the customer if an incorrect shipping address is provided. If a package is returned to us due to an incorrect address, we will contact you to obtain the correct information and reship the item at an additional cost.

Please ensure that the shipping address you provide is accurate and complete, as we are not responsible for packages that are lost or delayed due to incorrect shipping information provided by the customer.

If a delivery fails due to an insufficient address provided by the customer, we are happy to arrange for reshipment. However, please note that the cost of reshipping will be invoiced to the customer to cover the additional shipping expenses.

We understand how frustrating this is! We do our best to ensure your products arrive in perfect condition; however, damage can occasionally occur in transit. If this is the case, we are happy to issue you a refund or a replacement; shoot us a photo of the damages and a description of the problem to hello@cheekycocktails.co

Unfortunately, as we sell consumable food products, we cannot accept returns. However, if your package arrives damaged or you've otherwise had a sub-par experience, we'd love to hear from you and have the opportunity to make it right.

Please email us at hello@cheekycocktails.co for any order-related inquiries or issues :)

Wholesale orders

  • Boisson (5 boroughs of NY)
  • Lipman Brothers (Nashville, TN)
  • Fun City Foods (Las Vegas, NV)

We use Faire, Airgood, Pod Foods, Bulletin, and Mable to ship direct to all 50 states.

We offer wholesale pricing for orders of 24 bottles or more; please see below. All our pricing is FOB Brooklyn (i.e., shipping is additional). Please let us know what questions you have, 

https://docsend.com/view/whtc5vsda7smcemd

If you're a store, bar, hotel, restaurant, etc, we recommend you order through our shop on Faire because they offer a fantastic deal for new customers- NET60-day terms, free shipping for a year, a 50% credit (up to $100) on your first order, and free returns on first orders.

We also use Pod Foods, Mable, and Bulletin to ship direct to all 50 states + international.

Yes! We offer consumers wholesale pricing for orders of 48 bottles or more:) Please see the link below. All our pricing is FOB Brooklyn (i.e., shipping is additional). To place an order with of this type, please email us at hello@cheekycocktails.co

https://docsend.com/view/whtc5vsda7smcemd

Packaging, Gift Wrapping, Gift Notes & Gift Cards

As a default, we will package your order as simply and practically as possible to ensure safe delivery. Depending on the order, it may be packed in cases or with kraft paper, starch peanuts, etc. This flexibility allows us to keep prices down and waste to a minimum. 

All orders from our website come with recipe cards regardless of how they are packed.

If you are sending a gift and want an elevated presentation, please see the section below on gift wrapping.

We do not offer gift “wrapping,” but we happily offer gift “kitting.” Immediately before checkout, you will see an option to “pack as a gift.” If you select this option, we will pack your order (any order from one to ten bottles) in a top-opening mailer box filled with orange crinkle paper. If you write a gift note, we will place it inside the box with our Cheeky recipe cards and seal it with our signature orange and purple Cheeky tape.

There is a $5 upcharge for gift kitting any order up to (ten) four ounce bottles or up to (three)16 ounce bottles.

Select “pack as a gift” to apply the service automatically during checkout. 

Unfortunately we cannot kit orders above the quantities stated above in a single box to ensure safe shipping. If you’re looking to order multiple gifts for delivery to a single location please see the section below on ordering multiple items:)

Yes, we offer different packaging options to choose from. For the 2 bottle kits, we default to shipping them in gift packaging, which includes crinkle paper and a mailer box.

For orders other than the two 4 oz bottles, it's most economical to ship as follows:

4 oz

4-6 bottles ->*New* No Frills/Low Waste option

8-12 bottles -> Wholesale cases

16 oz

1-3 bottles-> *New* No Frills/Low Waste option

4-6 bottles-> Wholesale cases

If you are ordering multiple gifts shipping to the same address, please message us via chatbot or email us at hello@cheekycocktails.co, and we can help process your order! 

Currently, we only offer electronic gift cards sent directly to the recipient via email.

Our electronic gift cards can be used for online purchases on our website. We do not have a brick-and-mortar location.

There is no expiration date- recipients can redeem them at any time!

EVENTS

We do not; however, our partner, Enthuse Marketing, offers virtual and live experiences to engage, educate, or entertain. Events are flexible and range in size and scale: engage your top 15 clients or a team of 300+ employees. They create custom experiences to meet your objectives, or you can select from a menu of "ready-to-go" events. Each experience is unique and fully interactive. Contact Enthuse today to learn about their custom group and corporate events using Cheeky mixers.

Partnership Opportunities

Please reach out to hello@cheekycocktails.co and introduce yourself!

Want to Share Feedback?

We love feedback, good, bad, or other! You'll receive a request to review your products a month after purchase, or please feel free to send us a note at any time at hello@cheekycocktails.co

We hope you love your Cheeky products!

About the Business

Cheeky is based in Brooklyn, NY, on the border between Williamsburg and Bedford Stuyesant.

Cheeky was founded by former bartender and cocktail instructor April Wachtel in 2020. April ran another mixer company, Swig + Swallow, for about five years before founding Cheeky.